Technical investigation
Review reports, logs, timestamps, screenshots, database context and application behavior to separate evidence from assumptions.
Michael Ziolkowski
Support Engineer for Complex Systems
Incident Response | Application Support | AI Workflow Automation
I help teams make sense of complex technical issues, communicate clearly and build practical AI-assisted workflows around real operational work.
Orlando, FL
Open to remote roles and hybrid/on-site roles in Orlando and the Space Coast area.
Complex technical work, made clearer.
I work across unclear symptoms, system behavior, customer context and internal process. My strength is organizing what is known, separating assumptions from evidence and keeping the next action clear.
What I bring to technical teams
Application and systems support
Troubleshoot across application interfaces, Linux environments, databases, monitoring tools, case history and operational context.
AI workflow automation
Build practical AI-assisted workflows for lookup, reporting, evidence collection and repeatable support tasks inside approved tools.
Applied AI for support workflows
I’ve built workflow-specific agents and AI-assisted processes using enterprise tools like Microsoft Copilot Studio and Microsoft 365 Copilot. The focus is practical: case lookup, process retrieval, operational summaries, evidence collection and repeatable support tasks inside approved enterprise tools.
- Define the recurring task
- Connect approved context
- Build the workflow-specific agent
- Produce a usable output
Selected outputs
Issue timeline
A clear sequence of reports, timestamps, system behavior and validation steps.
Evidence checklist
A repeatable way to gather logs, screenshots, database checks and supporting context.
Action summary
A concise record of what was checked, what changed and what still needs validation.
Workflow review
A practical look at repeated support work that could be documented, standardized or automated.
Tools and environments
Support and operations
Level 2 support, incident triage, on-call response, escalation management, customer bridges, engineering handoffs
Systems and databases
Red Hat Linux, Linux application environments, Windows client applications, Oracle, SQL Developer, XML/message review
Monitoring and case tools
Salesforce, OpsGenie, DataDog, Zabbix, CheckMK, Microsoft Teams, SharePoint, Microsoft 365, ALM, Rally
AI and automation
Microsoft Copilot Studio, Microsoft 365 Copilot, AI-assisted workflows, SOQL-style queries, Python, Bash, log parsing, workflow automation
Documentation
SOPs, runbooks, troubleshooting guides, onboarding references, incident notes, support handoffs
Experience snapshot
Wabtec Corporation
Support Engineer
Tata Consultancy Services
Senior Process Analyst, GE Transportation / Wabtec Contract
USSI Global
Business Support Specialist
BDS Connected Solutions
Field Operations Specialist & Special Projects Coordinator
CDW
Account Management & Sales Support Roles
Contact
Open to technical support, application support, production support, technical operations and AI workflow automation roles.